1. How to install Smartphone GPRS Traffic Monitor?

Connect your Smartphone/Pocket PC to a computer with ActiveSync installed. After building up a partnership, double-click the EXE setup file and follow the instructions on screen.

Or, you may goto the 'CAB Link' in download section on products page using Smartphone/Pocket PC Internet Explorer, and download the CAB Installer directly to your device. Once the download is complete, the installation will begin.

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2. The program refuses to install on my Smartphone. What should I do? (Windows Mobile Smartphone specific issue)

You need an APPLICATION UNLOCKED smartphone to install the program.
Please goto www.modaco.com or www.smartphonedn.net , search for 'application unlock'.
Note: 'Application unlock' can bring up security issues on your smartphone, so do it at your own risk!

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3. What is 'Smartphone/Pocket PC Owner Name' and why do you need it?

The Smartphone/Pocket PC Owner Name is the name that appears in the 'Name' field when you select 'Start, Settings, Owner Information' on your phone. It is used to generate your unique registration code.

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4. How to register the program?

After purchase, you will receive a registration code within two business days. Insert the registration code on the 'About' screen of the trial version, and press 'Register'.

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5. When I enter the registration code on the 'About' screen and press the 'Register' button I get an 'Invalid Serial Number' error. Why?

In order to register the program, you will need a registration code that matches the 'Smartphone/Pocket PC Owner Name' on your phone.

Please goto 'Start, Settings, Owner Information' on your phone, and double check the 'Name' field, make sure it is exactly what you gave us at purchase. Please note that the name is case sensitive, any space and/or special characters are taken into account.

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6. I installed the program, but it doesn't monitor any traffic. Why?

The easiest way to check if the program is working or not, is to select ALL connections in 'Monitor Connections', make sure the phone is not connected to PC, and browse some web pages in Internet Explorer, then check if any traffic is recorded.

--- Install the program 'on phone' (in the main memory) ---

The Smartphone GPRS Traffic Monitor monitors GPRS activities in real-time, it requires fast access to the storage (record data). SD cards are very limited in handling such process, hence often cause problems such as losing traffic record, and may even prevent the home screen plug-in or the monitoring module from being launched at phone start up. In such case, simply remove the program then install it again 'on phone' (in the main memory) will solve the problem.

--- Monitor both GPRS Internet and WAP connections ---
** Smartphone **
Please goto 'Start->Settings->Data Connections', if 'Internet Connection' is set to 'Automatic', the phone may use GPRS as well as WAP connection for the Internet (web, email etc.), which means if you only monitor the GPRS connection (e.g. 'Orange GPRS') without monitoring WAP (e.g. 'Orange WAP'), the program could miss your Internet traffic. In such case, please select monitoring both GPRS and WAP connections in the program Options.

** Pocket PC **
Please goto 'Start->Settings->Connections->Connections->Tasks' , under you mobile service provider's GPRS package name (e.g. 'Orange World'), click 'Manage existing connections' , then 'Modem' tab. If 'Auto pick' is selected, then the Pocket PC may use GPRS as well as WAP connection for the Internet (web, email etc.), which means if you only monitor the GPRS connection (e.g. 'Orange GPRS Internet') without monitoring WAP (e.g. 'Orange GPRS WAP'), the program could miss your Internet traffic. In such case, please select monitoring both GPRS and WAP connections in the program Options.

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7. The program does not measure traffic when I use my Smartphone/Pocket PC as a modem, and connect my PC to the Internet over GPRS. Why?

The GPRS Traffic Monitor is especially designed to monitor GPRS traffic 'on the Smartphone/Pocket PC'. The program currently does not support monitoring GPRS connections established from a PC. So if you connect your Smartphone/Pocket PC to a PC using Bluetooth or USB as a modem, and then connect the PC to the Internet over the mobile GPRS Dialup Networks, the monitor will not count.

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